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Privacy Policy

Oxford Falls Racquet Club is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website (ofrclub.au), booking services, or participating in our programs. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.  Who We Are

Oxford Falls Racquet Club (“OFRC”, “we”, “our” or “us”) is a racquet sports club located at 1110 Oxford Falls Road, Frenchs Forest NSW 2100. We offer tennis, beach tennis, pickleball, holiday camps, competitions, and related programs to members and visitors of all ages. We are the data controller responsible for the personal information collected through our website and booking platforms.

2.  Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Name, email address, phone number, and postal address when you register, book, or contact us.
  • Date of birth, particularly for junior program registrations and age-appropriate group placement.
  • Emergency contact details for junior participants and holiday camps.
  • Payment information, processed securely through third-party payment providers. We do not store full card details.
  • Health or medical information you voluntarily provide relevant to participation in our programs.
  • Communications you send us by email, phone, or web form.

Information collected automatically:

  • Browser type, device type, operating system, and IP address.
  • Pages visited, time spent on pages, and referring URLs via website analytics.
  • Cookies and similar tracking technologies (see Section 5).

Third-party booking platforms: When you book via InTennis or TennisVenues, those platforms collect information under their own privacy policies. We receive booking details necessary to administer your participation.

3.  How We Use Your Information

We use your personal information to:

  • Process bookings, memberships, registrations, and payments.
  • Communicate with you about your bookings, programs, and club news.
  • Send promotional emails and updates about upcoming programs, competitions, and holiday camps. You may opt out at any time.
  • Ensure participant safety and welfare, including emergency contact management for juniors.
  • Improve our website, programs, and services through analytics and feedback.
  • Comply with legal obligations under Australian law.
  • Respond to your enquiries and resolve any complaints.

We will only use your personal information for the primary purpose for which it was collected, or a directly related secondary purpose you would reasonably expect, unless you have given consent or an exception under the Privacy Act applies.

4.  Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

  • Service providers such as booking platforms (InTennis, TennisVenues), email marketing services, and payment processors, who are bound by confidentiality obligations.
  • Tennis Australia or relevant sporting bodies where required for competition registrations, grading, or accreditation purposes.
  • Coaches and staff at OFRC who need the information to administer your program.
  • Law enforcement or government agencies where required or permitted by law.

Where personal information is shared with third parties, we take reasonable steps to ensure it is handled in accordance with Australian privacy law.

5.  Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device. We may use:

  • Essential cookies, required for the website to function correctly.
  • Analytics cookies, to understand how visitors interact with our website (e.g. Google Analytics).
  • Social media cookies, placed by Facebook or Instagram if you interact with embedded social features.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6.  Data Storage & Security

Your personal information is stored on secure servers. We take reasonable technical and organisational measures to protect it against unauthorised access, loss, misuse, or disclosure.

We retain personal information only as long as reasonably necessary for the purposes set out in this policy, or as required by law. Where information is no longer needed, we take reasonable steps to destroy or de-identify it.

While we strive to protect your information, no internet transmission is completely secure. We cannot guarantee the absolute security of data transmitted to our website.

7.  Your Rights & Choices

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or out-of-date information.
  • Request deletion of your information, subject to our legal obligations.
  • Opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly.
  • Complain to us or to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached the APPs.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

8.  Children’s Privacy

We offer junior programs for children and young people. When registering a child, we collect personal and emergency contact information from the parent or legal guardian. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. Parents and guardians may contact us at any time to access, correct, or request deletion of information about their child.

9.  Links to Other Websites

Our website contains links to third-party sites including booking platforms, social media, and Tennis Australia. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before submitting any personal information.

10.  Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Oxford Falls Racquet Club 1110 Oxford Falls Road, Frenchs Forest NSW 2100 info@ofrclub.au 0412 070 121

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website following changes constitutes acceptance of the updated policy.